Home Service Plans
Covers repair or replacement of a home’s major systems and appliances, helps protect homeowners from unexpected costs, and provides electronics, smart device coverage and rekey services.
Case Study
What the app achieves
Frontdoor is a tech-enabled, people-driven platform for home services. It is the largest provider of home service plans in the United States, with a network of more than 17,000 pre-qualified professional contractor firms serving more than 2.2 million customers nationwide.
Category
Home Services
Client
Frontdoor
In a nutshell
Project summary
Frontdoor is a customer home servicing platform that connects home service providers, retailers and more with users.
Core Features
What we built into the product
The system includes a number of highly efficient modules.
Innovative Technology
The platform leverages augmented reality, remote communication and more to transform how home service providers, real estate agents and others engage with homeowners.
On Demand & Add-on Services
From seasonal HVAC tune-ups to power washing, customers can access additional and on-demand services through a nationwide contractor network.
Technical Challenges
Obstacles we solved along the way
Documentation
We learned how documenting even small details can make a major impact later in the project lifecycle.
Pace of Development
The project required frequent revisions, which made sustaining development pace more difficult.
Smart Algorithm
To reduce guesswork around home repairs and maintenance, we implemented an efficient algorithm to predict relevant services a client might need.
End Result
Outcomes from the engagement
Architecture
We defined a suitable architecture to incrementally build and implement each module.
Optimization
We continually investigated improvement opportunities and delivered optimized solutions.
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